Privacy Policy – Winorio Casino
GENERAL
The personal data we gather from players is controlled by Winorio Casino (“Company,,” “We,,” “Us,,” “Our,,” or “Website”). Gaming rules legally bind us to handle some personal data so people may use our games and gain from extra services. This Privacy Policy outlines our data collection practices, the type of information we acquire, and the reasons behind gathering player information.
You indicate acceptance of this Privacy Policy by registering a Player Account on Winorio. Should you object to its terms or refuse to supply asked personal data, kindly stop using our Website.
One could view this Privacy Policy as your agreement with Winorio Casino. We might sometimes change or add to its content. You should routinely check for updates even though we will do our best to let you know of important changes. Should you continue using the Website or its offerings following changes in force, it indicates your agreement to the updated policy.
INFORMATION WE COLLECT
We may ask for and process the following categories of personal information (“Personal Information”), without limitation:
- Registration Data:
- Examples: First name, last name, date of birth, country of residence, email address, phone number.
- Provision: When filling out forms on account registration pages, or any subsequent forms submitted via email or Website support channels.
- Communication Records:
- Examples: Messages exchanged via email, web chat logs, or other means of direct contact with our staff.
- Purpose: To assist or verify queries and maintain user support continuity.
- Transaction History:
- Examples: Your deposit and withdrawal records, bonuses claimed, wagering logs, and payment confirmations.
- Collection occurs whether you use Website interfaces or alternative communication methods (such as phone or live chat, if available).
- Website Access Details:
- Examples: Logged IP addresses, device/browser specifics, weblogs, time stamps, and geo-location (GeoIP) data.
- Stored in system logs to enhance user experience, ensure platform security, and comply with regulatory reporting.
- Verification Documents:
- Examples: Passport images, national ID scans, bank statements, or payment method screenshots.
- Collected to comply with KYC (Know Your Customer) rules, anti-fraud protocols, and legislative requirements.
- Surveys and Assessments:
- Examples: Responses to optional questionnaires or feedback requests, which might include demographic or preference data.
- Participation is always voluntary, and you can opt out any time.
HOW WE USE YOUR INFORMATION
We utilize the Personal Information we gather to carry out services essential for operating our gaming environment and ensuring compliance with applicable laws. Specifically:
- Handling Transactions: Placing bets or withdrawing earnings using credit cards, e-wallets, and online payment systems.
- Rendering gaming services: Presenting gaming choices, marketing tools, and any related extras—including, if relevant VIP services.
- Customer support: Assisting with account setup, game rule questions, technical problem resolution, and debugging.
- Verification checks: By means of anti-fraud checks, age verification, and identity confirmation, therefore ensuring the validity of user accounts and transactions.
- Promos and offers: Providing you have permission to receive such marketing content, you can send information regarding special bonuses, partner events, or new items.
- Compliance with Laws and Regulations: Following any other statutory reporting requirements in addition to AML (Anti-Money Laundering) and CFT ( Combatting Financing of Terrorism) rules.
- Preventing and monitoring fraud: Examining user behavior—such as questionable deposit trends or multi-accounting—helps discourage dishonest or illegal activity.
- Market inquiry: Analyzing aggregated or anonymised data helps one identify developing trends and improve the gaming experience.
- Statistical Review: Combining or anonymizing user data to provide insights for strategic growth, internal use, or next product introductions.
MARKETING COMMUNICATION
If you have not opted out, we may leverage your Personal Information (including contact details such as email and phone number) to distribute materials on:
- Game Promotions: announcements, special tournaments, deposit bonuses, or free spins.
- Partnership Deals: details about new offerings from our trusted affiliates or third-party casino software companies.
Should you no longer wish to receive marketing messages, you can:
- Change Settings in your Player Account.
- Email us at [email protected] to express your preference for unsubscribing.
Furthermore, by accepting a jackpot or prize from Winorio, you grant us consent to publish your name or chosen screen name for promotional highlights—unless legally disallowed.
OBTAINING PERSONAL INFORMATION
We never collect personal data without your awareness. However, we might gather some information automatically through your regular website usage, which includes system logs, IP addresses, device IDs, or cookies.
We may legally obtain certain data from external vendors or service providers (e.g., anti-fraud agencies) to complete credit checks or address verification. We may also involve third-party technical solution providers for user transactions or content. Whenever these external parties access your personal information, they will do so only under terms consistent with this Privacy Policy.
DATA RECIPIENTS
We share or exchange user data only within the following contexts:
- Corporate Group:
- Entities that are part of Winorio’s parent or subsidiary companies, along with various partners who hold official agreements.
- Operational Partners:
- Providers assisting in site hosting, data analytics, marketing campaign creation, or payment facilitation.
- Authorized Staff:
- Money Laundering Officers, Payment & Fraud Analysts, VIP managers, and Customer Support agents specifically require data access to perform tasks.
All employees with data access have signed confidentiality agreements aligned with data protection standards enforced by gaming regulations.
RELEASING DATA TO THIRD PARTIES
We do not sell or rent personal data to external entities. Nonetheless, certain situations may mandate the disclosure of personal information:
| Condition | Explanation |
|---|---|
| Legal Obligation | Complying with subpoenas, or meeting requests by authorities/law enforcement. |
| Regulatory Duties | Meeting obligations from gaming regulators or financial oversight bodies, in any relevant territories. |
| Protection of Safety / Fraud Investigation | If necessary to safeguard the legitimate interests of the Company, customers, or third parties (e.g., preventing hacking attempts). |
| Marketing Service Provision | Third-party agencies that handle newsletters, promotional messages, or campaign analytics on our behalf. Only minimal user data is shared, subject to confidentiality. |
| Business Restructuring | In the event of a merger, acquisition, or partial sale where user data forms part of the transferred assets. Users will be informed accordingly. |
We ensure lawful and secure personal data handling throughout any collaboration with external processors. Our Website may include social media plugins—like “share” or “like” buttons—operated by third-party platforms such as Facebook. Any data they collect is governed by their respective privacy policies.
DATA RETENTION
In line with the Terms and Conditions, both you and Winorio Casino have the right to close your Player Account at any time. When an account is terminated, we store the user’s personal information only for as long as required by law—particularly if:
- Authorities Demand It: Investigations into financial or tax records, money laundering, or other potentially unlawful conduct.
- Regulatory Requirements: As per anti-money laundering rules, we keep your registration data and any relevant documents for at least five (5) years post closure or final transaction.
We may, however, keep anonymized data records for internal analytics, site improvements, or marketing (where no automated decision-making is in place).
SECURITY OF YOUR DATA
Handling your Personal Information for the purpose of maintaining your Player Account places obligations on us under robust data protection regulations. Consequently:
- We take strong measures to ensure secure data storage, following recognized industry standards.
- Access to sensitive systems is limited to trained employees, each bound by confidentiality rules.
- Player Accounts can be accessed only via unique login credentials (username/password). If you opt in, Two-Factor Authentication (2FA) adds extra security.
- Your Responsibility: Keep your password secret and refrain from sharing account details. If you suspect unauthorized usage, contact [email protected] immediately.
COOKIE POLICY
When you interact with our Website, we automatically gather certain device or session data. Some of this collection is done via cookies or similar tracking methods. “Cookies” are small text files stored on your browser to enhance navigation or store preferences. They fall into distinct categories:
| Cookie Type | Purpose |
|---|---|
| Required Cookies | Essential for site navigation, login sessions, and accessing secure areas. Blocking them may impede core functionalities. |
| Functional Cookies | Analyze how you interact with the site (e.g., session IDs, language). They help us save your preferences for personalized service. |
| Advertising Cookies | Evaluate marketing effectiveness and track new registrations from partner links. Non-personal usage data may be shared with affiliates. |
Third-Party Integrations: External providers (such as analytics or ad partners) can place cookies that track user activities. We do not provide personal info (like name or email) to these third parties unless essential for the service. If we do, we only do so under strict confidentiality and data protection conditions.
Managing Cookies
Most modern browsers accept cookies by default, but you can typically:
- Delete or Block cookies in your browser settings.
- Adjust cookie preferences to be prompted or rejected automatically.
However, disabling certain cookies can limit site performance or hamper certain functionalities. For more on managing cookies, check official browser guides or references like www.aboutcookies.org.
TABLE OF PERSONAL DATA CATEGORIES
Below is an example table illustrating the types of personal data we collect, their main purpose, and typical retention periods:
| Category | Examples | Purpose | Retention |
|---|---|---|---|
| Registration Data | Name, Date of Birth, Email, Phone | Open/maintain Player Account; user identification | Min. 5 years after account closure |
| Transaction & Payment Info | Deposit/Withdrawal history, payment method screenshots | Process bets; detect fraud or money laundering | Legal requirements (5+ years) |
| Communication Records | Email transcripts, chat logs, support queries | Troubleshooting and dispute resolution | Up to 5 years or as required by law |
| Login/Device Info | IP address, browser type, geo-location, cookies | Security checks; personalization; analytics | Varies (session-based or up to 5 years) |
| Verification Documents | Passport scans, utility bills, bank statements | KYC compliance, identity checks, anti-fraud measures | Min. 5 years from doc submission date |
| Survey/Assessment Data | Voluntary questionnaire responses on site usage | Improve marketing strategies & user experience | Until no longer relevant or anonymized |
CONTACT DETAILS AND FINAL PROVISIONS
- Mail: [email protected] (for clarifications, data access requests, or complaint submissions).
- Account Closure: Should you wish to close your Player Account, please contact support. We will maintain essential records as indicated in “Data Retention.”
You admit you have read and agree to our Privacy Policy when you keep using Winorio Casino’s Website. Should you have any questions, you can get in touch personally or refer to pertinent data protection authorities in your country.
Remember, this Privacy Policy is subject to modifications. We advise checking it periodically for any updates or changes in how your data is processed. Your ongoing participation in our gaming platform or other ancillary services implies acceptance of any revised terms.