Terms and Conditions – Winorio Casino
General
You agree that you have reviewed and accepted these Terms before signing up. We established this policy to define the relationships between our company and the users. These Terms regulate the rules o of using our website. Also, you can find out about our responsibilities, as a service provider here.
Policy Changes
The date of the last modifications made is indicated at the top of the page. We may change the policy at any time. When major changes take place, we use email and other communication channels to inform users.
Who Can Play
| Requirement | Description |
|---|---|
| Geographic Legality | We only admit players from countries where online gambling is clearly lawful. Confirm local regulations before joining. |
| Minimum Age | You must be 18 or older, or meet the age requirement defined by the laws in your jurisdiction. |
| Proof Of Eligibility | We may request verification documents (ID, passport, etc.). If you do not satisfy the age criteria, your account may be restricted or closed. |
Player Responsibility
You bear full responsibility for adhering to any local laws and for establishing that online gambling is legal in your area. Winorio is not liable if you violate any regulatory rules in your jurisdiction.
Availability Of Games
- Some games can be restricted based on location or provider policies.
- Bypassing these blocks using VPNs or similar methods is strictly banned, and any associated winnings may be confiscated.
- We publish details of where NetEnt, Street Fighter, Fashion TV, Planet of the Apes, Vikings, Narcos, and Universal Monsters are blocked, as well as restrictions on NetEnt jackpots.
- Canadian players, specifically, cannot play content from the NYX platform.
Accepted Currencies
Winorio supports the following currencies for deposits and withdrawals:
EUR, GBP, BTC, USDT, ETH, LTC, XRP, TRX, DOG
Fees And Taxes
It is your obligation to handle any financial duties stemming from your gambling activity. This includes taxes, fees, or other regulatory payments required under local law.
Game Rules
Each player must ensure they understand the rules for the games offered by Winorio. Familiarity with theoretical payout rates is also the player’s responsibility.
Disclaimer Of Liabilities
- Financial Risk: Gambling carries a possibility of monetary loss. Winorio is not responsible for any losses you may experience.
- Technical Disruptions: We are not liable for any hardware malfunction, internet instability, or software errors that disrupt your gaming experience.
- Erroneous Transactions: The Company reserves the right to correct or cancel wagers if errors in payment or confirmation occur due to system or human mistakes.
- Incorrect Credit: If your account is accidentally credited with deposit money, bonus sums, or winnings that do not belong to you, these remain property of the Casino and can be reversed. If you withdraw such funds before we notice, you become indebted to us for that amount.
- Limited Warranties: We do not guarantee that our website and software will always be error-free, available, or suitable for your intended purpose.
- Indemnification: By using Winorio, you agree to indemnify us for any damages, costs, or liabilities that may result from your use of the Website or violation of these Terms.
Support Advice vs. Terms
Any guidance from our customer support is for clarification only. If there’s a conflict between support communications and these Terms, these Terms prevail. In case of language discrepancies, the English text controls.
Use Of Player’s Account
Account Rules
- Each individual is allowed only one account. Multiple accounts can lead to closure of all associated profiles.
- You must keep your account credentials confidential; do not permit minors or third parties to gamble on your behalf.
- Any bonuses or wins gained while a “Duplicate Account” was active may be reclaimed by us. You also agree to repay any withdrawn funds from such accounts on our request.
- The website is strictly for personal entertainment. Commercial usage is disallowed.
- You must keep your personal info current. We reserve the right to contact you by phone to validate your identity or to complete KYC checks. If we cannot reach you for two weeks, the account might be locked until verification is completed.
Anti-Fraud Policy
Strict Monitoring
We employ robust anti-fraud strategies and solutions. If we suspect any dishonest or illicit behavior, we might freeze or close your account, confiscate winnings, and refrain from paying out. This includes but is not limited to:
- Collusion or “ring play.”
- Methods to gain illegitimate advantages.
- Fraudulently using deposit channels, including stolen cards or ill-gotten funds.
- Multiple accounts or chargeback patterns.
- Any other form of cheating or suspicious activity.
Zero Tolerance For Advantage Play
We can void bonuses and winnings if you attempt to exploit promotional offers by:
- Using stolen or unauthorized cards.
- Doing chargebacks or reversing authorized transactions.
- Creating more than one account to claim multiple bonuses.
- Providing incorrect or falsified personal data.
- Adopting other strategies that hamper the Casino’s fair operation.
- Using low-risk roulette betting systems where you place bets on both Red and Black (or even/odd) covering 25+ out of 37 numbers.
Document Verification
To verify an account or transaction, we may require documents in Latin or Cyrillic. If you cannot provide them in these alphabets, we might request a video verification. We can also hold payments if we suspect system manipulation. If you spot an error or gap in the Casino software, you must promptly notify us and avoid exploiting it.
Deposit Turnover
All deposits must be wagered at least 3 times before withdrawal is permitted. If you deposited multiple times without placing bets, you must wager the total sum of those deposits prior to withdrawal. Otherwise, we may impose a fee for deposit and withdrawal processing.
Not A Financial Institution
Winorio is not a bank. Your balance does not earn interest, nor do we offer currency exchange services (fiat to crypto or vice versa).
Depositing
| Aspect | Info |
|---|---|
| Methods | Visa, MasterCard, alternative e-wallets, and certain crypto payments are supported. |
| Minimum Deposit | €20 or equivalent in other supported currencies. |
| Third-Party Deposits | Prohibited. Deposits must originate from an account/card in your name only. |
| Cryptocurrency Limits | We cannot enforce deposit limits on crypto deposits made via CoinsPaid. |
Contact
If you have questions about suitable methods for your country, reach out to [email protected]. If we detect a deposit from a third-party account, we may confiscate any related winnings and return the deposit amount back to the rightful account owner.
Withdrawal Policy
Withdrawal Details
- Minimum withdrawal is €20 or equivalent. If the requested amount surpasses your chosen method’s limit, it will be split into installments.
- Identity Checks: The Casino can delay processing if further verification is needed. Providing false info can lead to account termination.
- Currency Of Record: Our website primarily uses Euros. Any transaction in other currencies might incur slight differences due to conversion rates.
- Bank Transfers: Typically processed within 5–7 business days. Additional intermediary bank fees may apply (up to €16).
- Limits: Daily limit is €5,000; weekly is €10,000; monthly is €20,000. Winnings above €20,000 can be paid in monthly increments up to that threshold.
No Interest Earned
Similar to deposits, your balance does not accrue interest. This platform is for gaming entertainment, not financial investments.
Refunds
- Requests: A refund request must be filed within 24 hours of deposit, or within 30 days if a third party accessed the account.
- Processing: Credit card refunds can be issued up to the deposit sum, with excess returned via another method. Bonuses/winnings are subtracted from the account prior to refund. We may deem a credit card purchase high-risk and inform relevant authorities.
- Costs: Any expenses incurred in issuing the refund are the user’s responsibility.
Dormant Accounts
Inactive Status
If an account has not been accessed for 12 months, it becomes inactive. A €10 monthly maintenance fee (or equivalent) is withdrawn from the balance until it hits zero or you reactivate the account by logging in.
Complaints
Issue Resolution
- Reach out to our support for help with payment or bonus issues.
- Complaints are handled first by the support team. If not resolved, they can be elevated to an independent arbitration or regulatory authority.
- Server logs override any displayed discrepancy on your screen. We rely on official logs to settle disputes.
Contacting Users
We will use the details you provided in your account for communicating about any outstanding complaints or disputes.